Last updated: 18 August 2026

Aurora Sea Resort Oy respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, request an offer, make a booking or use our services.

1. Data Controller

Aurora Sea Resort Oy
Business ID: 3602642-1
Finland
Email: info@aurorasearesort.fi

For questions concerning the processing of your personal data, you may contact us using the email address above.

2. Personal Data We Process

Depending on how you interact with us, we may process information such as:

• name and contact details
• email address and telephone number
• booking and accommodation information
• number and ages of guests
• selected packages, activities and additional services
• arrival, departure and transportation information
• information provided in enquiries or requests for quotations
• payment and transaction information
• dietary requirements and other information necessary to provide booked services
• communications between you and Aurora Sea Resort
• technical information relating to the use of our website

We only collect information that is necessary for providing our services, managing bookings and customer relationships, or fulfilling our legal obligations.

3. How We Use Your Personal Data

We may process personal data for the following purposes:

• managing accommodation, package and activity bookings
• providing services purchased by you
• preparing and responding to enquiries and quotations
• arranging transportation, activities and other services with our partners
• communicating with you before, during and after your stay
• processing payments and accounting
• handling customer service requests and feedback
• maintaining and improving our services
• complying with legal and regulatory obligations
• protecting the security of our services and website

The legal basis for processing is primarily the performance of a contract or taking steps at your request before entering into a contract. In some situations, processing may also be based on our legal obligations, legitimate interests or your consent.

4. Booking and Service Partners

Aurora Sea Resort works with selected technology providers and local service partners in order to provide accommodation, activities, transportation and other services.

When necessary to fulfil your booking, relevant personal information may be shared with partners responsible for delivering a service included in or added to your stay.

These may include, for example:

• accommodation and booking technology providers
• payment service providers
• activity and experience providers
• transportation companies
• restaurants and other service partners
• IT, website and hosting service providers

Only information necessary for providing the relevant service is shared.

Some services may be booked directly through third-party booking platforms. In these situations, the respective service provider may process your information according to its own privacy policy.

5. International Transfers

Some of our technology and service providers may process personal data outside Finland or the European Economic Area.

Where personal data is transferred outside the EEA, we require appropriate safeguards in accordance with applicable data protection legislation, such as an adequacy decision by the European Commission or approved contractual safeguards.

6. How Long We Keep Your Data

Personal data is retained only for as long as necessary for the purpose for which it was collected.

Booking, transaction and accounting information may be retained for the periods required by Finnish legislation. Customer communications and other information are deleted or anonymised when they are no longer reasonably required for customer service, contractual or legal purposes.

7. Marketing

We may send electronic marketing communications where you have provided your consent or where otherwise permitted by applicable law.

You can unsubscribe from marketing communications at any time.

We do not sell your personal data to third parties.

8. Your Rights

Under applicable data protection legislation, you may have the right to:

• request access to your personal data
• request correction of inaccurate information
• request deletion of your personal data where applicable
• request restriction of processing
• object to certain processing
• request portability of your personal data where applicable
• withdraw your consent at any time where processing is based on consent

To exercise your rights, contact us at info@aurorasearesort.fi.

We may need to verify your identity before fulfilling a request.

You also have the right to lodge a complaint with the competent data protection supervisory authority. In Finland, the supervisory authority is the Office of the Data Protection Ombudsman.

9. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal data is limited to persons and service providers who require the information for legitimate business purposes.

10. Cookies and Website Technologies

Our website uses cookies and similar technologies.

Detailed information about cookies, analytics and your choices is provided separately in our Cookie Policy and through the cookie consent settings available on the website.

11. Changes to this Privacy Policy

We may update this Privacy Policy when our services, systems or legal requirements change.

The latest version is always available on this website.